We ask that you give your MoonSaddle a thorough trail during the first 60 days before requesting a return. Some bicycle enthusiasts find the MoonSaddle to have a “different” feel than other saddles with noses. Your body needs time to adjust and rebalance to the unique pleasure of cycling free from groin pain and pressure. Relief from an uncomfortable saddle and the accompanying health issues should be worth giving your MoonSaddle a complete trial.
Refund policy is the following:
- Requests must be made after 60 days and before 90 days from purchase date.
- Refunds include the original purchase price minus a $20 restocking fee.
- Refunds don’t include shipping costs. It is the customer’s responsibility to return the saddle(s).