Guaranteed Warranty & Returns Policy

Returns:

Many people take MoonSaddle on the first ride, but because our engineers have redefined the bicycle seat, it may be necessary for some cyclists to re-learn techniques of mounting the saddle. Because of its many health and comfort benefits, we at MoonSaddle urge the cyclist to spend the time necessary to learn a few new techniques for maneuvering on the MoonSaddle. If not satisfied, your MoonSaddle may be returned along with the original receipt for a full refund, minus a $10 restocking charge and shipping and handling charges. Refunds will be issued by check, mailed to the shipping address indicated on your order. Returns must be received in our office within 60 days from date of purchase. NO RETURNS OR REFUNDS ON SALE OR CLEARANCE ITEMS.

Send Returns to:

MoonSaddle Returns
P.O. Box 1011
Philipsburg, MT 59858

Please, before returning your MoonSaddle, straddle your old saddle for a grim reminder of the traumatic past. Note: if you are having trouble mounting the MoonSaddle on your bicycle, please contact us for a replacement seat post and clamp.

Warranty:

Each MoonSaddle product, from the date of purchase, comes with a one (1) year limited warranty that the product is free from defects in material and workmanship. ALL OTHER WARRANTIES, WHETHER EXPRESSED OR IMPLIED, ARE EXCLUDED.