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Frequently Asked Questions:
Will MoonSaddle fit on my existing seatpost?
Yes, MoonSaddle should fit MOST standard seatposts. In 2008 we redesigned the rails, helping to ensure that you can install the saddle on your existing seatpost with minimal effort and adjustment. However, there is such a variety of seatposts being used on bicycles today, that we do occasionally come accross a seatpost that will not work with the MoonSaddle. In this instance, we would recommend purchasing the Inline Alloy Seatpost and Clamp we offer for sale. You will need to know the diameter, measured in millimeters, of your existing seatpost so that we can ship you the correct size. It is usually stamped into the metal towards the top or bottom of the post, and might appear as: 27-2 mm or similar.
Is MoonSaddle just for casual riders?
NO! MoonSaddle is for everyone! We have a very diverse clientele, from casual riders to commuters to folks training for triathlons to people doing century rides to people who have ridden MoonSaddles clear across the United States! The common theme among all of our customers is getting away from the pain and health risks associated with riding a traditional "nosed" bicycle saddle.
Is MoonSaddle just for men?
NO! MoonSaddle is for men, women, even children! The benefits to men are obvious, however we have just as many female riders as male riders. Regardless of gender, size or shape, we all have nerves, blood vessels and other soft tissues that are impinged while riding a traditional seat. Everyone should experience the many benefits from riding the MoonSaddle!
Am I too large for MoonSaddle, and are there different sizes?
NO! One of the beautiful things about MoonSaddle's unique and innovative design is that one size fits all! The concept of the MoonSaddle is that your "sit bones" are being supported in the lip of the saddle. Because of MoonSaddle's shape, there would never be an instance of someone having "sit bones" that are wider than the base of support the saddle offers. You do not want a saddle that supports your soft tissues, causing pain, numbness and potentially permanent damage.
What is the difference between the '08 model and the '07 model?
The saddle itself is the same, the difference is in the rails. The '07 models have rails that are much closer to the saddle body and do not have the built-in 20-30 degree angle. (When you mount the MoonSaddle it should NOT be horizontal. It should sit on your bike at a 20-30 degree angle, adjusted slightly for the angle that is most comfortable to you.) The '08 model has rails with the angle built right in, and there is more space between the saddle and the rails which allows for easier adjustment and the use of saddle bags, etc.
Why is MoonSaddle shaped like a crescent moon?
MoonSaddle has a unique shape, no question about that! It is designed this way for many reasons. First of all, the shape provides pressure free support for all sizes and genders of people. Paired with sitting at a 20-30 degree angle on your bike, it is shaped this way to minimize interference with the downstroke motion of pedaling. It has the raised portions on each side of the surface of the saddle to provide a "lip" where your sit bones are cradled, preventing you from sliding forward on the saddle. Last but not least, the balance and control you sacrifice from not having a "nose" on the saddle is regained in the "tips" of the MoonSaddle. Riders report that they learn to use their bodies differently with a MoonSaddle, and they use their hips against these "tips" for better balance and control of their bicycles.
What if I buy MoonSaddle and I don't like it?
You can try MoonSaddle for up to 60 days from the date of purchase. If you aren't satisfied for any reason, you may return it for a full refund (minus a $20 restocking charge and shipping and handling charges). NO REFUNDS ON CLEARANCE ITEMS, SORRY! No RMA number is required, but please enclosed a copy of your original receipt with the reason for the return. Your refund will be issued by check to the shipping address you provide. Rest assured, we have a very low return rate. Returns may be sent to:
MoonSaddle Returns
P.O. Box 1011
Philipsburg, MT 59858
Are there any local dealers where I can see MoonSaddle?
Yes, we have several showroom dealers across the USA and one in the UK. However we are still a fairly small but steadily growing company and we are always looking for more bicycle shops to carry our saddles, so if you have a favorite bike shop, email us and we'll be happy to contact them to see if they are interested in becoming a showroom. To view the list of our showroom dealers, click here.
What keeps me from just sliding off?
The raised portions on each side of the surface of the saddle to provide a "lip" where your sit bones are cradled, preventing you from sliding forward on the saddle.
Do I still need padded bike shorts?
We are thrilled to report that most riders say they no longer need the padded bicycle shorts everyone loves to hate!
If you have questions that aren't addressed in this section, please don't hesitate to contact us.
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